Meet Ellie, your AI Receptionist
Your calls answered 24/7, even when you're busy.
When you can't get to the phone, your AI receptionist picks up. It answers questions, books the appointment into your calendar and texts you the details, so the caller doesn't ring the next business on the list.
£297 a month, no setup fee. 500 minutes of calls included. Rolling monthly, no contract.
Wrenfield Physio
- Answers 24/7
- Keep your own number
- Set up and tested for you
- No setup fee, no contract
What it does
It answers, books and keeps you in the loop.
Answers every call
All the time, or only when you can't: when you're busy, don't pick up or have closed for the day.
Books appointments
Into your Google or Outlook calendar, then texts the customer a confirmation.
Knows your business
It answers from information you approve: services, areas, hours and the prices you're happy to give.
Puts urgent calls through
Your rules decide what's urgent. It transfers the call to you or alerts you straight away.
Texts you every call
A summary lands after each call. The recording and transcript are in the app.
Texts back missed callers
Anyone who rings off before it answers gets a text, so they don't ring someone else.
Sounds natural
A natural British voice, and a greeting you choose. Callers get clear answers, not a phone menu.
Careful with emergencies
Anyone in danger is told to call 999, and your rules decide which calls come straight to you.
Example calls
Hear how it handles a call.
Three calls to sample businesses: a garage, an estate agent and a plumbing firm. Your receptionist works the same way, with your details and your rules.
Hello, Larkbrook Garage. This call is recorded. How can I help?
Hi, my car's MOT is due next week. Can I book it in?
Of course. I can do Tuesday at 9am or Wednesday at 1pm. Which suits you?
Tuesday at 9, please.
Lovely. What car is it?
A 2019 Ford Fiesta.
Thanks. You're booked in for Tuesday at 9am. I'll text you a confirmation now.
In your calendar
MOT: 2019 Ford Fiesta. Tuesday, 9am. Sam Price, 07700 900461. Booked by Ellie, your AI receptionist, at 19:42.
Hello, Marsh & Lowe. This call is recorded. How can I help?
Hi, we're thinking of selling our house. Could someone come and value it?
Of course. A valuation is free and takes about an hour. What's your postcode?
It's TF1.
Thanks. Lucy, our valuer, can come on Thursday at 4pm or Saturday at 10am. Which suits you?
Saturday at 10.
You're booked for Saturday at 10am. I'll text you a confirmation now.
In your calendar
Valuation, TF1. Saturday, 10am. Tom Reed, 07700 900583. Booked by Ellie, your AI receptionist, at 20:16.
Hello, you've reached Halden & Co. This call is recorded. How can I help?
Water's coming through my kitchen ceiling and I can't stop it.
That sounds urgent, so I'll put you through to the engineer on call now. Can I take your name and postcode in case we get cut off?
Tom Reed, TF3.
Thanks, Tom. Putting you through now.
Alert to you
URGENT: Tom Reed, TF3. Active leak through a ceiling. Transferred to your mobile. Full details follow when the call ends.
These examples were written to show how calls work. Book a demo to see it working for a business like yours.
Getting started
From first call to live, done for you.
We do the setting up and the testing. You approve what it says.
- 1
A short form and a call
You tell us your services, areas, hours, prices and the questions customers ask, and approve the answers it will give.
- 2
We build and test it
We set up the voice, greeting, call rules and calendar, then test it with at least 20 calls, including ones you make yourself.
- 3
You divert your calls
You keep your number and divert calls from your own phone. We show you how, and it goes live once you're happy.
- 4
We keep improving it
Each month we check its calls, improve its answers and send you a report of calls answered, bookings made and messages taken.
The details
What's included.
Included for £297 a month
- Up to 500 minutes of calls a month, about 200 calls of 2½ minutes
- Its own UK phone number
- Booking into Google or Outlook calendars, with a text to confirm
- A text summary after every call, with the recording and transcript in the app
- Missed-call text-back
- Urgent call transfers and alerts, under your rules
- A monthly tune-up from its call transcripts, and a monthly report
- Support on weekdays, 9am to 5pm
No setup fee: building and testing it before it goes live is included.
Not included
- Outbound calls. It never makes sales calls.
- Booking systems other than Google and Outlook calendars, such as Fresha, Cliniko or Jobber. We quote for those separately.
- Human call answering
Good to know
- It never gives safety, medical, legal or financial advice.
- It only gives prices you've approved.
- Large or multi-site businesses are quoted.
Does it pay for itself?
Work out what it takes to cover the cost.
Move the slider to what a new customer is worth to you. If it's £250, about 1.2 new customers a month cover the AI Receptionist.
1.2 new customers a month
If a new customer is worth £250, about 1.2 new customers a month cover the AI Receptionist at £297 a month.
Simple arithmetic, not a forecast. Results depend on your business.
Questions
About the AI Receptionist.
Anything else? Email amran@embrsolutions.com.
How does it answer my calls?
We set up a UK number for your receptionist. You divert calls to it from your own phone: all the time, when you're busy, when you don't answer, or after hours. You keep your number, and you can switch the divert off in seconds.
What does it sound like?
A natural British voice. You'll hear it on the demo, and you choose the voice and approve the greeting before it goes live.
What if a caller wants to speak to you?
It takes a message for you, or puts the call through if your rules allow it, for example during working hours or for urgent calls.
Can I change what it says?
Yes. Tell us what to change and approve the new wording. We usually update it within 2 working days.
What happens if I go over 500 minutes?
Nothing straight away. If you go over two months running, we'll agree a bigger plan with you before charging any more.
Who owns the recordings and customer details?
You do. They stay in your own account. We handle them only to run your service, and we return them to you if you leave.
Hear it answer a call for your business.
Book a free 20-minute demo with Amran. You'll see how it works and what it would say to your customers.
No obligation. Rolling monthly if you go ahead, with no contract.