For estate and letting agents
Book valuations and viewings while the office is closed.
For sales and lettings agents. Ellie, your AI receptionist, and Alice, your AI enquiry assistant, answer every call and message, book valuations and viewings into your diary, and text you the details.
£397 a month for the AI Front Desk, no setup fee. Rolling monthly, no contract.
Marsh & Lowe
- Calls and messages answered 24/7
- Keep your own number
- Set up and tested for you
- No setup fee, no contract
Made for how agents work
It books valuations and viewings the way you would.
Valuations booked
Valuation requests go straight into your valuer's diary, evenings and weekends included.
Viewings booked
It offers the viewing times you set and books them in, by phone, WhatsApp or website chat.
Buyers and tenants qualified
It asks your questions before booking, such as whether a buyer has a property to sell or a mortgage in principle.
Every message answered
Website chat, WhatsApp, Facebook and Instagram messages answered in seconds, all in one inbox.
Tenants' repairs logged
Tenants can report a repair at any hour. It takes the details and the address, and texts them to your property manager.
Emergencies put through
A major leak or a break-in at a managed property? Under your rules, it puts the call through to your on-call contact.
No valuations by phone
It never guesses what a home is worth or advises on offers. It books the valuation, and passes questions about offers to you.
Reviews after every move
Add the AI Review Manager and every client is asked for a Google review after their sale or let.
Examples
What a week of enquiries looks like.
Two calls and a WhatsApp chat with Marsh & Lowe, a sample estate and letting agent. Your agents work the same way, with your details and your rules.
Hello, Marsh & Lowe. This call is recorded. How can I help?
Hi, we're thinking of selling our house. Could someone come and value it?
Of course. A valuation is free and takes about an hour. What's your postcode?
It's TF1.
Thanks. Lucy, our valuer, can come on Thursday at 4pm or Saturday at 10am. Which suits you?
Saturday at 10.
You're booked for Saturday at 10am. I'll text you a confirmation now.
In your calendar
Valuation, TF1. Saturday, 10am. Tom Reed, 07700 900583. Booked by Ellie, your AI receptionist, at 20:16.
Hi, is the two-bed flat on Church Street still available?
Hi! Yes, it is. Would you like to view it? I have Saturday at 11am or Monday at 5:30pm.
Saturday at 11 would be perfect.
Lovely. Can I take your full name and mobile number for the booking?
Priya Shah, 07700 900215.
Thanks, Priya. You're booked to view it on Saturday at 11am. You'll get a text to confirm.
In your calendar
Viewing: two-bed flat, Church Street. Saturday, 11am. Priya Shah, 07700 900215. Booked on WhatsApp at 22:08.
Hello, Marsh & Lowe lettings. This call is recorded. How can I help?
Hi, I rent a flat through you. The boiler's stopped and we've got no hot water.
Sorry to hear that. Can I take your name and the address?
Dan Hughes, Flat 2, 14 Church Street.
Thanks, Dan. Is any water leaking, or is anyone at home elderly, unwell or very young?
No, nothing like that.
Thanks. I've logged the repair, and your property manager will be in touch about a visit.
Text to your property manager
Repair: boiler not working, no hot water. Dan Hughes, 07700 900903, Flat 2, 14 Church Street. Not urgent: no leak, no one vulnerable.
These examples were written to show how the agents work. Book a demo to see it working for a business like yours.
Does it pay for itself?
Work out what it takes to cover the cost.
Move the slider to what a new instruction is worth to you. If it's £2,000, less than one new instruction a month covers the AI Receptionist.
0.1 new instructions a month
If a new instruction is worth £2,000, less than one new instruction a month covers the AI Receptionist at £297 a month.
Simple arithmetic, not a forecast. Results depend on your business.
Pricing
Two ways to start.
-
Ellie AI Receptionist
Calls answered, valuations and viewings booked.
£297/month
No setup fee
- 500 minutes of calls a month
- Its own UK number
- Missed-call text-back
-
Best value
Ellie, Alice and Leo AI Front Desk
Calls, messages and reviews, all handled.
£397/month
No setup fee · £591 a month bought separately
- Everything in the AI Receptionist
- WhatsApp, website chat and Facebook answered
- A review request after every sale or let
Questions
Questions from agents.
Anything else? Email amran@embrsolutions.com.
Can it book into each valuer's diary?
Yes. It books into Google or Outlook calendars and only offers times that are free. Other diary systems are quoted separately.
Will it tell callers what their home is worth?
No. It never gives a valuation or advice on offers. It books the valuation, and passes questions about offers to you.
What does it do with tenants' repairs?
It takes the details and the address, and passes them to your property manager. You decide what counts as an emergency, such as a major leak, and it puts those calls through to your on-call contact or alerts you straight away.
Does it answer WhatsApp and website chat too?
Yes, with the AI Front Desk or the AI Enquiry Assistant. Every conversation sits in one inbox, and you can step in whenever you like.
Can it answer questions about a property?
Yes, from the details you share with us. Anything it doesn't know, it passes to you.
Do I need a new phone number?
No. You keep your number and divert calls to your receptionist when you choose: when the office is closed, when you're busy, or all the time.
Hear it book a valuation for your agency.
Book a free 20-minute demo with Amran. You'll see how it works and what it would say to your customers.
No obligation. Rolling monthly if you go ahead, with no contract.